We have more than 20 years’ experience of manufacturing plastic machinery, including: automatic material mixing&feeding system, plastic profiles extrusion line, plastic sheet production line, plastic pipe production line, plastic panel&board extrusion line, plastic recycling&pelletizing machine, surface treatment machines and other auxiliary machines.
First, it is necessary to fully communicate with the customer to understand their specific needs and application scenarios. This can be done through telephone, video conferencing, on-site communication, etc. During the communication process, the following points should be noted:
1. Understand the customer’s production process and process.
2. Understand the customer’s requirements for equipment performance, size, appearance, etc.
3. Understand the customer’s budget and time requirements.
According to the needs determined by communication with the customer, the equipment scheme is designed. This includes:
1. Select a suitable equipment scheme.
2. Carry out detailed design of the equipment, including design drawings, technical parameters, etc.
3. Estimate the cost of the equipment.
Submit the equipment scheme to the customer for review. The customer should carefully review the scheme according to its actual situation and put forward modification opinions.
After both parties confirm the scheme, they sign an equipment customization service contract. The contract should clarify the rights and obligations of both parties, including the delivery date, payment method, after-sales service, etc. of the equipment.
Equipment production is carried out according to the contract requirements. During the production process, relevant quality standards should be strictly observed to ensure the quality of the equipment.
After the equipment is produced, it should be strictly tested to ensure that the equipment performance meets the contract requirements.
After the equipment is tested and qualified, it can be delivered to the customer. The customer should be provided with the equipment’s instruction manual, maintenance manual and other relevant information.
Provide customers with complete after-sales service, including equipment installation, commissioning, maintenance, etc.
Demand communication:
Scheme design & review:
Contract signing: After both parties confirm the scheme, The contract will be signed and it should clarify the rights and obligations of both parties.
Equipment production: Equipment production is carried out according to the contract requirements. During the production process, relevant quality standards should be strictly observed to ensure the quality of the equipment.
Equipment testing: After the equipment is produced, it should be strictly tested to ensure that the equipment performance meets the contract requirements.
Equipment delivery: After the equipment is tested and qualified, it can be delivered to the customer. The customer should be provided with the equipment’s instruction manual, maintenance manual and other relevant information.
After-sales service:
Warranty service: Provide free warranty service for products, and be responsible for repairing or replacing parts damaged due to quality problems during the warranty period.
Repair service: Provide repair service for products outside the warranty period and charge reasonable repair fees.
Technical support service: Provide customers with technical support services in product use, maintenance, and care.
Accessories supply service: Provide customers with original accessories supply services.
Customer training service: Provide customers with training services in product use, maintenance, and care.
Customer satisfaction survey service: Regularly conduct customer satisfaction surveys to understand customer needs and opinions and continuously improve the quality of after-sales service.
